SHIPPING INFORMATION

Distribution:
Sunbelt offers nationwide shipping. With 7 distribution centers located throughout the country, Sunbelt can effectively serve your parts needs. Dedicated to providing excellent service, Sunbelt strives to ensure customer satisfaction through prompt processing of orders and high fill rates.

Distribution locations:

Distribution Map

Distribution Centers

Charlotte, North Carolina
5100-H West WT Harris Boulevard
Charlotte, NC 28269

Denton, Texas
2300 N. I-35 West
Denton, TX 76207

Rock Valley, Iowa
2222 10th Street
Rock Valley, IA 51247

McDonough, Georgia
180 Westridge Parkway
McDounough, GA 30253

Williamsport, Pennsylvania
3500 W 4th Street #1
Williamsport, PA 17701

Jacksonville, Florida
4101 Bulls Bay Highway, Unit #4
Jacksonville, FL

Indianapolis, Indiana
8249 Zionsville Road, Building #40
Indianapolis, IN 46268

Seymour, Missour
825 E. Steel Street
Seymour, MO 65746

Prosser, Washington
335 N. Gap
Prosser, WA 99350

FREIGHT POLICY

Class A and B
Lawn and Garden and Chain Saw Parts:

Order Size Fee
 Less than $50 $9.50
$50 - $99.99 $8.00
$100 - $149.99 $6.50
$150 > Prepaid

Class C
Briggs & Stratton Engines are subject to handling fees in addition to any regular freight policies, if applicable. Handling fees are calculated based on the total invoiced dollars of engines per single order. Handling fees for Briggs & Stratton Engines are as follows:

Dollars of B&S Engines on Single Order Handling Fee
Up to $150.00 $0.00
$150.01 - $499.99 $15.00
$500.00 - $1499.99 $30.00
$1500.00 - $2499.99 $45.00
$2500.00 + $0.00

* The customer is responsible for any and all freight charges on factory direct shipments. Customer is also responsible for any freight charges for Air Freight shipments or special requests.

MINIMUM ORDER
No minimum order level is required for open account customers. We do ask for your consideration in processing very small orders and the costs associated with them.

COD ORDERS
C.O.D. orders will be assessed at $9.00 handling fee. Orders classified as Residential and or Rural will be charged a $3.00 additional fee.

MERCHANDISE RETURNS
We truly hope you are fully satisfied with the products that you purchase from our company. If it is not the case, we ask that you please contact our Sales Support team (800-438-0660 at Sunbelt or 800-657-4343 for A&I) to obtain a Returns Good Authorization(RGA) number. For your convenience, A&I Products RGA’s can also be submitted online. For A&I Products, the return should be sent freight prepaid, with the RGA number clearly marked on the outside of the package to our Rock Valley, IA warehouse. In Canada, returns to A&I Products should be sent to our Woodstock, ON warehouse. All Sunbelt returns must be shipped to the original shipping warehouse, with the RGA clearly marked on the outside of the package. Please see the return policy and requirements below and please keep all packing materials and packing slips when you receive your product. A copy of the original packing list or invoice must be included with your return in order to be considered for reimbursement. Inspect and review your shipment immediately upon receipt so that if there are any problems or discrepancies, we can help correct them promptly.

RETURN POLICY
Returns are accepted within one year from the original date of purchase. A 15% restocking fee (30% for banded and L&M ribbed belts) will be charged for all returns unless: (1) the product is defective; or (2) you ordered the wrong product and, within 30 days, you return the wrong product and place an order for the correct product. A credit will be applied to the customer's account only after the merchandise has been received, inspected, and determined to meet all the requirements listed below.

REQUIREMENTS FOR RETURNS

  • The customer is responsible for all shipping charges including any desired insurance.
  • Total yearly returns are not to exceed 10% of previous year’s sales.
  • All returned product cost calculations (including restocking fees and yearly returns) will be based on the original purchased price.
  • All returned products must include a copy of the A&I or Sunbelt packing slip or invoice.
  • All returned products must be active selling products. We will not accept returns of inactive or discontinued products.
  • All returned products must be in new, sellable condition. We cannot accept returns on products that are damaged (e.g. rusty or dented) or previously used or installed.
  • All returned products must be in the original packaging (where applicable).
  • All returns must be returned as ordered. Products that are incomplete or missing parts will not be accepted for return. Products that are in kits or packages must be returned in their entirety.
  • No returns are accepted past the end of the product's shelf life.
  • No returns are accepted on special orders.
  • Any return that does not meet the return requirements listed above will be scrapped at the customer's expense.
  • PRICING
    Price changes are effective on a specific date and all shipments on or after that date will be billed at the revised price. Prices are subject to change without prior notice.
    Sunbelt Outdoor Products, Inc. reserves the right to quote and sell direct to Government Agencies, authorized independent distributors, and to Original Equipment Manufacturer accounts who use components as integral parts of their own products.

    RETAIL ACCOUNT'S CUSTOMER PICK-UP
    We prefer to do business only with our retail accounts, but if you find it necessary to send your customer to us, he must possess written authorization to pick up parts that you ordered for him along with your order number. If multiple orders are being picked up, please ensure all order numbers are presented to the warehouse personnel upon arrival. We will not accept payment at time of pick up, but rather must follow the payment terms agreed upon during the ordering process. There is always the possibility your customer will discover your cost, so we urge you not to send your customers if it can be avoided.

    PICK UP OR WILL CALL ORDERS
    Please allow 3 hours to process orders for pick-up. Additionally:

  • We will not load parts that require a forklift into any vehicle other than a truck.
  • We will only deliver the parts on the order and if the customer questions or refuses the part we will instruct them to contact Customer Service to reorder or obtain a Return Authorization.  If it is a an end use consumer, we will instruct them to contact their selling retailer.
  • Warehouse personnel are not equipped to provide technical support or issue changes to an order.
  • LIMITATIONS OF SELLER'S LIABILITY
    Sunbelt Outdoor Products, Inc. shall not be liable hereunder for damages in excess of the purchase price of the item with respect to which damages are claimed, and in no event shall Sunbelt Outdoor Products, Inc. be liable for loss of profit or good will or for any other special, consequential or incidental damages.

    OEM WARRANTY
    Sunbelt Outdoor Products, Inc. will follow the manufacturers warranty policy for all Original Equipment Manufacturer parts.

    ERRORS AND OMISSIONS
    The prices and information contained in this catalog are correct to the best of our knowledge. However, we cannot be responsible for typographical errors.

    BACKORDERS
    We strive to ship every order complete. However, items are occasionally temporarily out-of-stock. Back orders will be shipped at Sunbelt Outdoor Products, Inc. expense as soon as they are available. Back orders unable to be filled after 90 days will be automatically canceled. We do not back order items on C.O.D. or credit card orders.

    References to the manufacturer’s name and/or part numbers are for identification purposes only. It is not our intention to imply that the merchandise is original equipment. SUNBELT OUTDOOR PRODUCTS, INC. and its STIHL after-market parts are not affiliated with, approved by, or sponsored by STIHL, INC.